I'm Stefan, the founder of SLHE Consulting and I've spent 20+ years delivering great experiences to customers of some of the world's largest companies. And in that time, not only has the end user benefited, the ROI for my clients has been significant too.
And while I'm proud of making a difference on that scale, it has become apparent to me that delivering great customer experiences is often seen as only being possible for large, multi-million dollar companies who can afford to spend tens of thousands of dollars on digital agencies or freelancers (because the reality is, skills like mine don't come cheap).
But here's the thing... I don't believe it has to be that way.