Helping businesses deliver great customer experiences without spending a fortune on external design agencies

Discover how you can leverage customer centric design methods to deliver the solutions your customers really want, retain knowledge within your business and maximise the return on your investment
Impacting 10m+ customers worldwide

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I'm Stefan, the founder of SLHE Consulting and I've spent 20+ years delivering great experiences to customers of some of the world's largest companies. And in that time, not only has the end user benefited, the ROI for my clients has been significant too.

And while I'm proud of making a difference on that scale, it has become apparent to me that delivering great customer experiences is often seen as only being possible for large, multi-million dollar companies who can afford to spend tens of thousands of dollars on digital agencies or freelancers (because the reality is, skills like mine don't come cheap).

But here's the thing... I don't believe it has to be that way.

So how exactly can I help your business?

I believe, that with the right coaching and support, any business can become more customer focused and more profitable, without spending a fortune or hiring specialist employees
4 Steps for Success
Regardless of how big or small your business is, I can provide you with the tools & support to deliver better outcomes for your customers.
My 4-step Customer Centricity System is designed to be adaptable to your individual circumstances, ensuring your ongoing success.
The 4 Steps are...
Initiation
Ideation
Transformation
Optimisation
Initiation
This step lays the foundation for all future steps; get clear on the needs of the business and your customers, define success criteria and desired outcomes, and evaluate why you are considering taking these actions.
Ideation
Go wide and go deep, put aside any limitations and think big. Analyse your market  to get ideas that you can evaluate or validate. Then, focus and identify those things that will deliver the best customer outcomes & ROI.
Transformation
This is the step that brings your requirements to life using a variety of design techniques that can be tailored to your business. Test and learn before delivering a final solution to your customers or end users.
Optimisation
Now that your solution is live and in the hands of your customers, this step ensures that you don't miss out on opportunities to increase your ROI. Track, analyse, refine and react to deliver continuous improvement.

Why should you work with me?

Whether it's hiring an agency or specialist employees, you have plenty of options for delivering great customer experiences... but here's why working with me is better for your business in the long run.
01
Knowledge retention
The skills you learn and knowledge acquired remains within your business, no need to brief an agency every time you want any work done or deal with someone new when their staff turnover.
02
Ongoing support
You'll get ongoing access to me, ensuring your skills remain up to date and when new tools or processes become available you can apply them to your business as you see fit.
03
Personalised approach
Every business is different, yet many agencies will take you through the same process regardless of your unique requirements. Work with me and we can adapt your training and processes accordingly.
04
Higher ROI
Agencies and contractors are expensive, plus they have overheads to consider. With my system, you can leverage my skills and knowledge for a fraction of the cost of using alternative resources.
05
Lifetime access
You'll have unlimited access to my training system, like-minded business community and any new content that I add over time, meaning you'll continue to benefit well beyond your break even point.

Want to learn more or get started?

Simply book a call with me so we can determine if you're a good fit for my programme and then we'll take it from there...
Book a Call
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